Job Description

Job Description

Job Description

Medical Assistant - REI

Location: Houston, TX

Pay Rate: Starting at $26.00/hour

Schedule: Monday-Friday | 8:00 AM-5:00 PM, with rotating weekends and holidays

Department: Reproductive Endocrinology and Infertility (REI)

Dean's Professional Services is seeking an experienced and detail-oriented Medical Assistant - REI to support a leading healthcare organization in Houston, TX . This is an excellent opportunity for a certified Medical Assistant with strong clinical and customer service skills who is comfortable working in a fast-paced reproductive health and fertility care environment.

The Medical Assistant will help provide excellent patient care and customer service while supporting efficient patient flow, clinic operations, and provider schedules.

Responsibilities

• Welcome and interact with patients, families, and visitors in a professional, timely, age-appropriate, and culturally sensitive manner.

   

• Provide exceptional customer service throughout the patient experience.

   

• Respond promptly to patient questions regarding appointment status, wait times, and unexpected changes or issues.

   

• Communicate effectively with patients, staff, and providers regarding patient arrivals, delays, and clinic processes.

   

• Monitor patient flow and identify prolonged wait times in the waiting area.

   

• Communicate significant delays or patient-flow concerns to the clinic manager.

   

• Assist with coordinating patient flow and provider schedules to support efficient clinic operations.

   

• Proactively address patient concerns and assist with appropriate customer service recovery.

   

• Work collaboratively with clinical and administrative staff to support a positive patient experience.

   

• Participate in meetings and discussions focused on improving patient flow and clinic operations.

   

• Attend staff meetings, mandatory training, and professional development activities as required.

   

• Notify licensed staff or supervisors when unable to complete assigned duties or when additional assistance is needed.

   

• Maintain patient confidentiality and follow all applicable healthcare, safety, and facility policies.

   

Qualifications

• High School Diploma or GED required.

   

• Minimum of 2 years of customer service experience required.

   

• Minimum of 2 years of related healthcare or clinical experience preferred/required based on facility requirements.

   

• Previous outpatient clinic experience preferred.

   

• Clinical experience in reproductive health, fertility care, or a related specialty preferred.

   

• EPIC experience preferred.

   

• Strong communication, customer service, and interpersonal skills.

   

• Excellent organizational skills and attention to detail.

   

• Ability to work effectively in a fast-paced healthcare environment.

   

• Ability to coordinate with patients, providers, and clinical staff while managing multiple priorities.

   

• Professional, dependable, compassionate, and patient-focused.

   

• Current Medical Assistant certification required.

   

Accepted Medical Assistant Certifications

Candidates may qualify with a recognized Medical Assistant certification, including certifications such as:

• Certified Clinical Medical Assistant (CCMA)

   

• Certified Medical Assistant (CMA)

   

• National Certified Medical Assistant (NCMA)

   

• Registered Medical Assistant (RMA)

   

• National Registered Certified Medical Assistant (NRCMA)

   

Other approved clinical certifications may be considered based on facility requirements.

Why Join Dean's Professional Services?

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